Need a hand? Our support team is ready to help with questions, account-related enquiries, payment and bonus queries, technical concerns or general feedback. UK players can contact us about verification and document uploads, deposit and withdrawal help, bonus balance and wagering queries, game or app problems, or to report a site issue. We offer responsive assistance via live chat and email, and will guide you through account checks, troubleshooting steps or escalation to the right team so you receive a clear, practical resolution quickly. For non-urgent enquiries use the contact form and we will reply within published working hours. We welcome feedback and treat security and privacy enquiries with priority.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +44 20 7946 1832 |
| Working hours | Mon–Fri, 09:00–18:00 |
Email is our preferred contact method for detailed requests, account issues and cases requiring documents. Please email [email protected] and include a clear subject line, a concise description of the problem and up-to-date contact details to help us respond quickly. Attach any relevant files or ID copies where requested to avoid delays in processing your enquiry.
Support enquiries are typically answered within one business day. Simple questions are usually resolved quickly, while more complex issues, such as ID checks or payment investigations, may take longer depending on their nature. If a case requires extra time we will keep you informed of progress and aim to resolve it as swiftly as possible.
Please share feedback, suggestions or ideas to improve the website. All submissions are read and reviewed carefully and directly inform updates to features, promotions and usability. Your input helps improve navigation, game selection, payments and support, so send any practical thoughts or reports of issues - every message is considered and used to make the site better for everyone.
